Customer Service

Ordering
 
CHECKING ORDER STATUS

You may check the status of your order even if you are not a registered user by clicking on My Account in the upper right-hand corner of the site. You will need to provide the order number and postcode.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the tracking number for your package.

Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information to appear in the tracking system.

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact Tory Burch Customer Service directly by email at service@toryburch.eu or by phone at 00800 8008 8679 or +44 20 3667 2094. We are available Monday through Friday, 08:00 - 20:00.

PAYMENT METHODS

Toryburch.eu accepts the following credit cards: American Express, Visa, MasterCard, Maestro, and PayPal. Toryburch.eu does not accept checks, cash or money orders.

You may also use a Tory Burch Gift Card to pay for your order.

By submitting an order on this website, you are entering into a contract that will be confirmed via email directly after your order is placed. If you are paying via credit or debit card, any transactions made by Cooperatie Tory Burch U.A. will be represented as ‘Tory Burch’ on your card statement.

USING A PROMOTIONAL CODE

From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page (found in the lower right-hand corner) and hit the "Checkout" button. The value of the promotion will be applied to your order at checkout and will not appear on a line item basis.

VALUE ADDED TAX

All prices displayed at our web store are VAT inclusive.

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the tracking number for your package.

GIFT OPTIONS

Items can be packaged in our complimentary Tory Burch gift packaging. Each item will be gift packaged individually.