Customer Care

Shipping
SHIPPING METHODS & COSTS

We currently offer two shipping methods:

UPS Standard

Delivery occurs in 2 to 3 days after processing excluding Sunday. Please allow up to 2 working days for processing.

DHL Express

Delivery is guaranteed the next business day after processing when placed Monday-Friday before 14:00 (excluding holidays).

Shipping Costs:

Standard Ground: Free
Express: €10

If you have questions, please contact our customer service team directly by email at service@toryburch.eu or by phone at 00800 8008 8679 or +44 20 3667 2094

PROCESSING TIMES

Express orders are given top priority.

Standard Ground orders typically ship within 72 hours from the time they begin processing, pending availability and credit card verification.

You will not be charged for any item until it has shipped from our distribution center.

SHIPMENT OF TORY BURCH GIFT CARDS

Gift cards are shipped separately, even when you purchase other merchandise as part of the same order. When your order includes only gift cards, they will ship free of charge when you select standard shipping. However, if you select express shipping we will charge a €10 fee. If you purchase a Tory Burch Gift Card along with other merchandise, our regular shipping rates apply for the shipping service level you select.

REFUSAL OF DELIVERY

If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the merchandise, VAT, and shipping charges.